A. Age.
The Service is available only to individuals 18 years or older.

We do not knowingly collect, use, or disclose personal information from individuals under 18. If you are under 18, do not use the Service.

B. Devices and Accounts.
Use of the Service requires a compatible device, internet access, and current software (fees may apply).

We may require updates to continue using the Service.

You are responsible for meeting these requirements.

C. Limitations on Use.
You agree to use the Service only as permitted by these Terms and applicable law.

We may apply reasonable limits on bandwidth, storage, and usage to protect the Service.

D. Availability of the Service.
The Service or any feature may not be available in all countries or languages.

You are responsible for compliance with local laws where you use the Service.

E. Changing the Service.
We may modify these Terms or the Service. Where a change is materially adverse and it is reasonable to do so, we will provide a 7 days notice period.
You may stop using the Service if you do not agree with these changes.

A. Profile, Matching, and Messaging.
The Service provides profile tools, guided prompts, compatibility scoring (which may include automated/AI-assisted matching), and messaging.

Messaging and related content are stored to enable core functions and for safety, moderation, and platform integrity.

B. Safety.
We do not conduct criminal background checks or comprehensive identity verification.

Exercise caution when interacting with others and when deciding to meet in person. You use the Service at your own risk.

C. Location-Based Features.
We currently do not use GPS-enabled location services, we only ask for your general location i.e suburb/city/country which you provide us with your consent.

If GPS-enabled location services are used in the future, you will be asked for consent before location data is used. If you do not consent, some features may not function.

D. Third-Party Services.
The Service may integrate with third-party tools (e.g., app stores, analytics, hosting).

Your use of third-party services may be subject to their terms and privacy policies.

A. Free Initial Connection and Plans.
Each new user receives one (1) initial connection and conversation at no cost.

You may continue your first conversation for as long as you wish without payment, provided the chat remains active and is not ended or blocked by either party.

A paid subscription is required if you:
(a) block the connected user and end the chat at any time (including within the first three (3) days); or
(b) the connected user blocks you, resulting in the chat ending; or
(c) choose to end your first chat after the initial three (3) day period and wish to request a new connection.

Blocking or ending a chat by either user is considered a completed first connection. Once the first chat is ended or blocked by either party, a subscription is required in order to request or connect with another user.

The subscription options are:
$19.99 AUD per month (billed monthly); or
$199.99 AUD per year (billed annually).

B. Other In-App Purchases.
We may offer additional features, add-ons, or optional tools as separate one-off purchases. These purchases are non-refundable except where required by applicable law.

Prices and offerings may change from time to time. Where a change is materially adverse and reasonable to do so, we will provide notice in accordance with applicable law.

C. Billing, Auto-Renewal and Cancellation.
By purchasing a subscription, you authorise recurring charges to your selected payment method until you cancel.

Subscriptions automatically renew unless cancelled at least twenty-four (24) hours before the end of the current billing period.

You may manage or cancel your subscription at any time through your Apple App Store or Google Play account settings. Cancellation will take effect at the end of the current billing period, and you will retain access until that time.

D. Refunds and Consumer Rights.
Except where required by applicable law, we do not provide refunds for change of mind, unused subscription time, failure to use the Service, or failure to cancel before renewal.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other applicable consumer protection laws in your jurisdiction, including consumer guarantees that services will be provided with due care and skill.

Where a refund is required under applicable law, it will be provided in accordance with the policies of the Apple App Store or Google Play Store, as applicable.

A. Your Account.
You must establish an account and keep your credentials confidential.

You are responsible for all activity under your account. Notify us of any security breach.

B. Registration Data.
Provide accurate, current, and complete information and update it as needed.

Failure to maintain accurate details may result in suspension or termination of the Service.

C. No Conveyance.
Nothing in these Terms conveys any ownership interest in usernames, identifiers, or similar resources.

D. No Resale of Service.
You may not reproduce, sell, resell, rent, or trade the Service or any part of it.

A. Content.
“Content” includes profiles, text, images, audio, video, messages, and other data.

You are solely responsible for Content you submit or make available through the Service.

B. Your Conduct.
You agree not to:

• Upload, post, or share content that is unlawful, abusive, harassing, defamatory, hateful, discriminatory, sexually explicit, or otherwise objectionable.
• Stalk, threaten, or harm another person, or engage in doxxing or non-consensual sharing.
• Engage in, encourage, or attempt any form of child exploitation, grooming, or sexual content involving minors.
• Request, solicit, or attempt to obtain personal information from anyone under the age of 18.
• Create accounts, impersonate, or falsely represent themselves as being 18 or older.
• Infringe intellectual property or disclose confidential information without authority.
• Send unsolicited promotions, spam, or chain messages.
• Distribute malware or interfere with the Service or its networks.
• Plan or engage in illegal activity.
• Harvest personal information about other users.

C. Removal of Content.
We may remove, restrict, or disable access to Content that violates these Terms or the law.

D. Back Up Your Content.
We use reasonable care, but do not guarantee your Content will not be lost or corrupted. Maintain your own backups.

E. Access to Account and Content.
We may access, preserve, and disclose account information and Content if reasonably necessary to: (a) comply with law; (b) enforce these Terms; (c) address security, fraud, or technical issues; or (d) protect rights, property, or safety.

F. Intellectual Property and Licence to Us.
You retain ownership of your messages and user-generated content.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, process, and display your Content for the purpose of operating the Service, enforcing these Terms, and ensuring safety and moderation. We do not sell your content.

G. Copyright Complaints.
If you believe your copyrighted work has been used without authorisation, contact info@chatneeapp.com with details of the alleged infringement.

A. Proprietary Rights.
We and our licensors own all legal rights in the Service and software. The Service contains proprietary and confidential information protected by law.

B. Licence and Restrictions.
You may use the software solely as part of the Service and only as permitted by these Terms.

Reverse engineering, decompiling, or circumventing security is prohibited unless permitted by law.

C. Updates.
We may update the Service and software from time to time. Updates may be required to continue use.

A. Voluntary Termination by You.
You may delete your account or stop using the Service at any time via in-app or app store settings.

Fees paid prior to termination are non-refundable except as required by law.

B. Termination by Chatnee Pty Ltd.
We may suspend or terminate your account if we reasonably believe you have breached these Terms, created risk or legal exposure, harmed other users, engaged in fraud, or where required for safety, security, or legal compliance. Where reasonably practicable, we will provide notice and an opportunity to appeal or correct the issue, unless doing so would compromise safety or investigations.

C. Effects of Termination.
On termination, access to the Service and Content may cease. We may delete data after a reasonable period, subject to legal retention obligations.

The Service may include links to third-party sites or materials. We are not responsible for their availability, accuracy, or content, and are not liable for any resulting damage or loss.

A. Consumer Rights.

Nothing in these Terms limits your non-excludable rights under the Australian Consumer Law (for users in Australia) or any other applicable consumer protection laws in your country of residence, including consumer guarantees.

B. Disclaimer.
We will use reasonable care and skill in providing the Service.

The Service is otherwise provided on an “as is” and “as available” basis without other warranties.

We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free.

C. Limitation of Liability.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, or goodwill.

To the maximum extent permitted by law, and without excluding, restricting or modifying any rights or remedies you may have under the Australian Consumer Law, our total aggregate liability to you for all claims arising out of or relating to your use of the Service is limited to the greater of:
(a) the total amount you have paid to us in the 12 months before the event giving rise to the claim; or
(b) AUD $100, unless the law requires a higher limit.

D. Indemnification.
To the maximum extent permitted by law, you agree to indemnify and hold harmless Chatnee Pty Ltd and its directors, officers, employees, and contractors from and against any losses, claims, damages, liabilities, costs, or expenses arising out of or in connection with:
(a) your Content;
(b) your use of the Service;
(c) your breach of these Terms; or
(d) your breach of any applicable law or the rights of another person.
This indemnity does not apply to the extent that any such loss or liability is caused by our own negligence, unlawful act, or breach of these Terms.

A. Privacy Policy.
Your use of the Service is subject to our Privacy Policy.

By using the Service, you consent to our handling of information as described there. Our Privacy Policy is available at https://www.chatneeapp.com/privacy-policy.

B. Mandatory Chat Data Collection (No Opt-Out).
Chat data collection is essential to platform safety, moderation, and operation.

If you do not agree, do not create an account or use the Service.
This does not affect your rights to access, correct, or delete personal data as described in our Privacy Policy, subject to legal retention requirements.

C. Data Hosting
We use service providers (such as AWS and Firebase) and store/process data in Australia and other locations where we or our providers operate.

These Terms are governed by the laws of New South Wales, Australia. If you live outside Australia, you may also have the benefit of mandatory consumer protection laws in your place of residence, and you may bring claims in your local courts where those laws require it.

Availability: The Service may be made available in multiple countries. Features, pricing, and availability may vary by region, device, or app store requirements.

Local laws: You are responsible for complying with the laws that apply where you live and where you use the Service.

Consumer rights: Depending on where you are located, you may have consumer rights that cannot be excluded by contract. Nothing in these Terms is intended to exclude or limit any non-excludable rights you may have under applicable consumer protection laws.

International transfers: By using the Service, you understand that your information (including messages and content) may be processed and stored in the countries where we or our service providers operate.

App store terms: If you download the Service via Apple App Store or Google Play, your purchase and billing relationship may also be governed by the app store’s terms and policies.

Your electronic submissions constitute your agreement and intent to be bound by these Terms and to pay for subscriptions.

You are responsible for maintaining the hardware and software necessary to access and retain electronic records.

We may update these Terms periodically. Continued use after updates constitutes acceptance of the revised Terms.

Your use of the Service is subject to Chatnee’s Privacy Policy, which is available at: https://www.chatneeapp.com/privacy-policy

Last revised Date: 07/02/2026