A. Account and Profile Information
Name, email address, age, gender, and general location (e.g., city/country).

B. Chat Data (Mandatory)
Messages and related metadata are collected to ensure platform safety, moderation, integrity, and operation.
If you do not agree to chat data collection, do not use the Service.

C. Survey, Connection Inputs & Feedback
Responses to prompts or matching questions, which may be processed using automated or AI-assisted compatibility features. We may also collect interactions, matches, messages, feature engagement, and in-app events that help improve user experience.

Communication Insights and Feedback
We may collect feedback that users choose to provide about their interactions with other users. This feedback may be processed using automated or AI-assisted tools to generate communication insights, summarise themes, and help maintain respectful and appropriate use of the Service.

D. Device and Usage Data
Device identifiers, app version, technical logs, diagnostic information.

E. Location Data (Consent-Based)
We do not use device location services (such as GPS or background location tracking). We collect country information only where you voluntarily provide it, such as when selecting your country during account setup or profile creation. This information is used for general service functionality and does not rely on real-time or precise location data. You can update this information through your account settings.

F. Payment Processing
We use third-party payment processors to process payments within the Service. Subscriptions are processed through Apple App Store and Google Play in-app purchase systems, in accordance with their respective terms and privacy policies. For a specific feature, we use Stripe to process payments. We do not store full payment card details on our systems. Payment information is collected and processed directly by Stripe in accordance with its privacy and security practices. Stripe may collect and process personal information such as your name, email address, billing details, and transaction information for the purpose of completing payments, preventing fraud, and complying with legal obligations. For more information about how Stripe handles personal information, please refer to Stripe’s Privacy Policy: https://stripe.com/au/privacy .

G. Biometric / Face Liveness Verification (If Enabled)
To verify a real person is using the Service and prevent spam or fraudulent accounts, we may use facial liveness or identity verification technology.
We do not use biometric data for face recognition against external databases.

Liveness signals may be processed by secure third-party verification providers.

Raw verification images, where used, are either not stored or are retained only as required to support security, fraud prevention, and dispute resolution.

We use personal information to:

• Provide, operate, and maintain the Service
• Generate communication insights, summaries, and feedback using automated or AI-assisted tools, including to reduce inappropriate language and promote respectful interactions
• Support matching and guided conversation features (including automated tools)
• Protect users and detect safety, harassment, fraud, or misuse
• Improve performance, reliability, and user experience
• Comply with legal obligations and enforcement requirements

We rely on:

• Your consent (e.g., face verification)
• Our legitimate interests in providing a safe platform
• Performance of our agreement with you
• Legal and regulatory compliance

Data is hosted in Australia using AWS and Firebase.

We implement reasonable administrative and technical safeguards.

No system is completely secure; secure your device and login credentials.

We may disclose information to:

• Service providers under confidentiality protections
• Law enforcement or regulatory bodies where required
• Protect rights, safety, and platform integrity

We do not sell personal information.

You may access and update profile details via the app.

You may request:

• Access to your personal information
• Account deletion
• Correction or export of personal data

Some records (e.g., safety logs) may be retained if required by law.

The Service is operated from Australia and is currently available to users located in Australia only. We handle personal information in accordance with Australian privacy laws. For privacy enquiries, including access or deletion requests, contact info@chatneeapp.com

The Service is 18+ only.

We do not knowingly collect information from individuals under 18.

We retain data for as long as needed to provide the Service, comply with law, resolve disputes, and enforce Terms. Safety and moderation records may be retained where lawful.

We may use SDKs and analytics tools for diagnostics, performance, and usage trends.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

Continued use means you accept the updated Policy.

For privacy queries or requests:
info@chatneeapp.com