A. Account and Profile Information
Name, email address, age, gender, and general location (e.g., city/country).

B. Chat Data (Mandatory)
Messages and related metadata are collected to ensure platform safety, moderation, integrity, and operation.
If you do not agree to chat data collection, do not use the Service.

C. Survey, Connection Inputs & Feedback
Responses to prompts or matching questions, which may be processed using automated or AI-assisted compatibility features. We may also collect interactions, matches, messages, feature engagement, and in-app events that help improve user experience.

Communication Insights and Feedback
We may collect feedback that users choose to provide about their interactions with other users. This feedback may be processed using automated or AI-assisted tools to generate communication insights, summarise themes, and help maintain respectful and appropriate use of the Service.

D. Device and Usage Data
Device identifiers, app version, technical logs, diagnostic information.

E. Location Data (Consent-Based)
We do not use device location services (such as GPS or background location tracking). We collect country information only where you voluntarily provide it, such as when selecting your country during account setup or profile creation. This information is used for general service functionality and does not rely on real-time or precise location data. You can update this information through your account settings. If location-based or GPS-enabled features are introduced in the future, we will request your consent before collecting or using precise location data. If you do not consent, those features may not function, but you will still be able to use the Service.

F. Payment Processing
We use third-party payment processors to process payments within the Service. Subscriptions are processed through Apple App Store and Google Play in-app purchase systems, in accordance with their respective terms and privacy policies. For a specific feature, we use Stripe to process payments. We do not store full payment card details on our systems. Payment information is collected and processed directly by Stripe in accordance with its privacy and security practices. Stripe may collect and process personal information such as your name, email address, billing details, and transaction information for the purpose of completing payments, preventing fraud, and complying with legal obligations. For more information about how Stripe handles personal information, please refer to Stripe’s Privacy Policy: https://stripe.com/au/privacy .

G. Biometric / Face Liveness Verification (If Enabled)
To verify a real person is using the Service and prevent spam or fraudulent accounts, we may use facial liveness or identity verification technology.
We do not use biometric data for face recognition against external databases.

Liveness signals may be processed by secure third-party verification providers.

Raw verification images, where used, are either not stored or are retained only as required to support security, fraud prevention, and dispute resolution.

We use personal information to:

• Provide, operate, and maintain the Service
• Generate communication insights, summaries, and feedback using automated or AI-assisted tools, including to reduce inappropriate language and promote respectful interactions
• Support matching and guided conversation features (including automated tools)
• Protect users and detect safety, harassment, fraud, or misuse
• Improve performance, reliability, and user experience
• Comply with legal obligations and enforcement requirements

We rely on:

• Your consent (e.g., face verification)
• Our legitimate interests in providing a safe platform
• Performance of our agreement with you
• Legal and regulatory compliance

Data is hosted using service providers such as AWS and Firebase and may be stored or processed in Australia and other locations where we or our providers operate.

We implement reasonable administrative and technical safeguards.

No system is completely secure; secure your device and login credentials.

We may disclose information to:

• Service providers under confidentiality protections
• Law enforcement or regulatory bodies where required
• Protect rights, safety, and platform integrity

We do not sell personal information.

You may access and update profile details via the app.

You may request:

• Access to your personal information
• Account deletion
• Correction or export of personal data

Some records (e.g., safety logs) may be retained if required by law.

The Service is operated from Australia and may be available in multiple countries. Your personal information may be stored or processed in Australia and in other locations where we or our service providers operate.

By using the Service, you acknowledge and consent to the transfer of your information across borders as described in this Policy.

We handle personal information in accordance with applicable privacy laws. Depending on where you are located, you may have rights under local privacy or consumer protection laws that cannot be excluded.

For privacy enquiries, including access or deletion requests, contact info@chatneeapp.com.

If you have a complaint about how we handle personal information, we will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or your local privacy regulator.

The Service is 18+ only.

We do not knowingly collect information from individuals under 18.

We retain data for as long as needed to provide the Service, comply with law, resolve disputes, and enforce our Terms. Safety and moderation records may be retained where lawful.

For detailed information about how long data is retained after account deletion, please refer to our Account Deletion Policy .

We use cookies and similar tracking technologies on the Chatnee website to help operate and improve our services, understand how users interact with our website, and support security and performance.

What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and remember certain information about your visit.

How we use cookies
We may use cookies to:

• ensure the website functions properly;
• maintain security and prevent fraud;
• remember user preferences;
• analyse website traffic and performance; and
• support our marketing and analytics activities.

Your choices
Most web browsers allow you to control cookies through browser settings. You may choose to block or delete cookies; however, doing so may affect the functionality of some parts of our website.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

Continued use means you accept the updated Policy.

For privacy queries or requests:
info@chatneeapp.com